Ongoing Support & Growth Retainers
Your Store Doesn't Stop at Launch — Neither Do We
Launching your store is just the beginning. Our monthly retainers are designed to protect, optimise, and grow your e-commerce business long after go-live.
Whether you need peace of mind, performance improvements, or ongoing optimisation, NexCommerce stays hands-on so your store keeps working for you.
Why a Retainer?
E-commerce isn't "set and forget".
Stores need:
- Continuous optimisation
- App & integration management
- Bug fixes and improvements
- Performance monitoring
- Strategic adjustments as you grow
Our retainers give you direct access to an experienced e-commerce partner, without the cost of hiring in-house.
Retainer Options
🔹 Starter Care
From R2,500 / month
Best for: New stores & startups
Includes:
- Shopify maintenance & updates
- Bug fixes & small improvements
- Basic performance checks
- Up to 2 hours of support per month
- Email or WhatsApp support
Ideal for stores: Launching or doing under R50k/month
Peace of mind support to keep your store running smoothly.
🔹 Growth Retainer
From R4,500 / month
Best for: Growing brands & SMEs
Includes:
- Everything in Starter Care
- Conversion & UX improvements
- Product & collection optimisation
- App & integration management
- Monthly performance review
- Up to 4–5 hours of support per month
Ideal for stores: R50k – R200k/month
Designed to improve conversions, efficiency, and customer experience.
🔹 Scale Retainer
From R7,500 / month
Best for: Scaling and high-growth stores
Includes:
- Priority support
- Advanced CRO & UX optimisation
- Funnel & marketing optimisation support
- Performance & revenue reporting
- New feature testing & implementation
- Up to 8–10 hours of support per month
Ideal for stores: R200k+/month
A strategic growth partner focused on performance and revenue.
How It Works
- Choose a retainer that fits your current stage
- Monthly support hours allocated to improvements & optimisation
- Ongoing collaboration — no long-term lock-in required
💡 Need more time one month? Additional hours can be added.
Launch Bonus
Clients who build their store with NexCommerce receive:
First 30 days of Starter Care included free
This ensures a smooth post-launch transition and immediate support when it matters most.
Not Sure Which Retainer You Need?
Book a quick strategy call and we'll recommend the best option based on:
- Your store size
- Monthly turnover
- Growth goals
👉 Book a Call | 👉 Get Started
Built using Shopify best practices, conversion-focused design, and South African e-commerce standards.